Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 24 hours and delivered within 2–5 business days depending on your location inside Egypt.
You can place your order directly through the website or contact us via WhatsApp for faster assistance and bulk orders.
Yes, you can update your shipping address before the order is shipped. Please contact our support team as soon as possible.
Once your order is shipped, you will receive tracking details via WhatsApp or email to monitor your delivery status.
No, we do not store any payment or credit card information. All transactions are secure and handled through trusted payment providers.
Prices shown on the website include applicable charges. No hidden fees are added at checkout.
Currently, we mainly serve the Egyptian market, including pharmacies, retailers, and individual customers.
Yes, your order will usually be shipped in one package unless items are out of stock or shipped from different warehouses.
If you need to swap an item
Returns and Exchanges
We only accept returns for damaged, defective, or incorrect items. Products must be unused, unopened, and in their original packaging.
If you received an incorrect product, please contact us within 48 hours of delivery with your order details and photos. We will arrange a replacement or refund.
If your order arrives damaged, kindly send us clear photos within 48 hours so we can review the issue and provide a suitable solution.
Returns are handled after approval from our support team. Please contact us first before sending any items back.
You can reach our support team via WhatsApp or email for fast assistance regarding orders, returns, or product inquiries.
If your order has not been shipped yet, contact us immediately to update your address. Once shipped, changes may not be possible.
Orders can only be modified or canceled before shipping. Once shipped, the order cannot be changed.
Yes, in some cases we allow pre-orders for high-demand products. Availability will be confirmed by our team.